Privacy Policy

Last updated: July 14, 2026

BRENKAV Games Club ("BRENKAV", "we", "our", or "us"), located at 287 King Street West, Suite 200, Toronto, ON M5V 1J5, Canada, is committed to protecting the privacy and personal information of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy legislation.

1. Information We Collect

1.1 Information You Provide Directly

When you contact us, fill out forms, or register for tournaments, we may collect:

• Full name and contact information (email address, phone number)
• Games usernames or gamer tags (for tournament registration)
• Messages and inquiries sent through our contact form
• Session booking preferences and special requests

1.2 Automatically Collected Information

When you visit our website at brenkav.com, we may automatically collect:

• IP address and browser type
• Pages visited and time spent on site
• Referring website addresses
• Device type and operating system

1.3 In-Club Information

When you visit BRENKAV in person, we may collect information related to your session, equipment usage logs (for technical support purposes only), and CCTV footage for security purposes.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and booking requests
• Manage tournament registrations and prize distributions
• Improve our website, services, and customer experience
• Send relevant updates about upcoming tournaments or events (with your consent)
• Comply with legal obligations under Canadian law
• Protect the safety and security of our premises and equipment

3. Legal Basis for Processing

Under PIPEDA, we collect and use personal information only with your knowledge and consent, or when required or authorized by law. You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice.

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service providers who assist in operating our website or conducting our business (under confidentiality agreements)
• Tournament organizers or league partners (only information necessary for event management, with your consent)
• Law enforcement or regulatory bodies when required by law

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Tournament records are typically retained for 2 years. Contact form submissions are retained for 12 months.

6. Your Rights

As a Canadian resident, you have the right to:

• Request access to your personal information we hold
• Request correction of inaccurate information
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the Office of the Privacy Commissioner of Canada

7. Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Cookies

Our website uses cookies to improve functionality and user experience. Please review our Cookie Policy for detailed information.

9. Third-Party Links

Our website may contain links to third-party platforms (such as social media). We are not responsible for the privacy practices of those external sites and encourage you to review their respective policies.

10. Contact for Privacy Matters

If you have questions or concerns about this Privacy Policy or your personal information, please contact our Privacy Officer:

• Email: supp@brenkav.com
• Mail: BRENKAV Games Club — Privacy Officer, 287 King Street West, Suite 200, Toronto, ON M5V 1J5
• Phone: +1 (416) 892-3740

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a revised "Last updated" date. Continued use of our website or services after changes constitutes your acceptance of the updated policy.